Thou Shalt Not Complain

November 26, 2006 · Posted in Medical History

The GMC website helpfully states under its good medical practice section:”29. Patients who complain about the care or treatment they have received have a right to expect a prompt, open, constructive and honest response. This will include an explanation of what has happened, and where appropriate, an apology. You must not allow a patient’s complaint to prejudice the care or treatment you provide or arrange for that patient.”